# Myra

> Myra is a CSAT, NPS & CES feedback app for Jira Service Management (JSM), available free on the Atlassian Marketplace. It collects customer satisfaction scores inside the JSM portal, via email, and from any external website — storing all data natively in Jira.

## What Myra does

- **In-portal surveys**: Embed CSAT, NPS, CES and custom surveys directly in the JSM customer portal so customers can rate their experience while it is fresh, not days later in an email.
- **Multi-channel collection**: Collect feedback via portal prompts, in-email ratings, shareable links, and embeddable widgets on any external product, marketing page, docs or status page.
- **All data stays in Jira**: Built on Atlassian Forge — responses are stored natively in your Atlassian tenant. No external survey tool, no data silos, no third-party accounts required.
- **Closed-loop follow-up**: Automatically create or link Jira issues from low scores. Route to the right team and track follow-up resolution next to the original request.
- **Jira Automation integration**: Trigger surveys on ticket resolution, status change, SLA breach or any project milestone using native Jira Automation rules — no webhooks or custom code needed.
- **Live trust signal badges**: Publish real-time CSAT, NPS and review scores as embeddable badges on your portal, marketing site or documentation — they update automatically.
- **Reporting dashboards**: Real-time CSAT, NPS and CES dashboards with trend views, per-response drill-down and follow-up issue tracking.

## Why teams use Myra instead of native JSM CSAT

JSM's built-in CSAT is email-only, single-question and limited to one survey per request. Teams often bolt on SurveyMonkey, Typeform or Delighted, which fragments data and breaks the connection between feedback and the work that resolves it. Myra replaces those scattered tools with a single, governed feedback layer that lives entirely inside Atlassian.

| Feature | Native JSM | External tools | Myra |
|---|---|---|---|
| Portal-embedded surveys | ✗ | ✗ | ✓ |
| CSAT, NPS & CES support | ✗ | ✓ | ✓ |
| Data stays inside Jira | ✓ | ✗ | ✓ |
| Jira Automation triggers | ✗ | ✗ | ✓ |
| Closed-loop follow-up issues | ✗ | ✗ | ✓ |
| Live trust signal badges | ✗ | ✗ | ✓ |
| No external accounts needed | ✓ | ✗ | ✓ |

## How it works

1. **Set up surveys** — Configure CSAT, NPS, CES or custom surveys per JSM project in minutes, inside Jira.
2. **Collect everywhere** — Portal prompts, in-email ratings, shareable links and embeddable widgets on any web page.
3. **Act inside Jira** — Auto-create linked follow-up issues from negative scores; assign owners; track resolution.
4. **Prove quality** — Publish live score badges on your portal, marketing site or docs.

## Pricing

Free to install from the Atlassian Marketplace.

## Links

- Website: https://www.getmyra.app
- Atlassian Marketplace: https://marketplace.atlassian.com/apps/3762467523
- Documentation: https://docs.meta-inf.hu/myra-master-your-ratings
- Book a demo: https://calendar.app.google/xaaq5PKMZ1Y4aBix8
- Made by: https://meta-inf.hu

## Blog

Myra publishes guides on CSAT, NPS, CES and Jira Service Management best practices at /blog. Topics include: CSAT benchmarks for IT service desks, improving JSM response rates, setting up CSAT reporting dashboards, closed-loop follow-up for negative feedback, and why email-only CSAT falls short.