Feedback in the portal, not just email
Embed CSAT, NPS, CES and custom surveys directly in the JSM customer portal. Capture sentiment while the experience is fresh — not days later in an inbox.
Features
Everything you need to run CSAT, NPS & CES in JSM
Myra replaces scattered survey tools and email-only CSAT with one governed feedback layer, built natively on Atlassian Forge.
Why Myra
One JSM feedback hub. Every channel.
A single, governed CSAT, NPS and CES layer for Jira Service Management — replacing scattered survey tools, email-only CSAT and manual workarounds.
Collect from anywhere
Drop the Myra widget on any external product, marketing page, docs or status page. All responses land back inside Jira — no external survey tool, no data silos.
Close the loop automatically
Turn detractors into action. Auto-create or link Jira issues from low scores, route to the right team, and track follow-up next to the original request.
Live trust signals everywhere
Show real-time CSAT, NPS and review scores as embeddable badges on your portal, marketing site or docs — proof of quality that updates itself.
Native to Jira Automation
Trigger surveys on resolution, status change, SLA breach or project milestones. No webhooks, no glue code — just rules that already speak Jira.
Stays in Atlassian Cloud
Built on Atlassian Forge. Customer feedback never leaves your Atlassian tenant — a real answer for compliance, security and data residency teams.
See it in action
A closer look at Myra
From configuration to collection to reporting — everything happens inside Atlassian.
Settings
Configure surveys in minutes
Pick survey type, trigger event, audience and styling — all inside Jira, per project.
Collection
Collect feedback anywhere
Portal prompts, email ratings, shareable links and embeddable widgets on any external site.
Reporting
Scores, trends and signals
Real-time CSAT, NPS and CES dashboards. Drill into responses, owners and follow-up issues.
How it works
Collect. Act. Prove. Repeat.
- 1. Set up surveys
Configure CSAT, NPS, CES or custom surveys per JSM project and use case in minutes.
- 2. Collect everywhere
Portal prompts, in-email ratings, shareable links and embeddable widgets on any web page.
- 3. Act inside Jira
Auto-create linked follow-up issues from negative scores; assign owners; track resolution.
- 4. Prove quality
Publish live score badges on your portal, marketing site or docs — trust signals that update themselves.
Ready to see it in your JSM?
Try free from the Atlassian Marketplace, or book a short demo first.