If you administer Jira Service Management, you already own the system of record for every request. What you often lack is a clean way to run JSM surveys and turn responses into something agents and leaders can act on — without another SaaS silo.
Myra is a JSM feedback app built for that job: CSAT, NPS, and CES collected in the portal, by email, or from any website, with every response stored natively in Jira.
What JSM admins usually need from a survey tool
Most admins evaluating a Jira survey option care about four things:
- Native data — scores and comments stay in Jira issues, custom fields, and reports you already trust.
- Portal fit — the survey feels like part of the customer portal, not a bolted-on redirect.
- Automation — triggers from Jira Automation when a ticket is resolved, reopened, or follows a specific workflow.
- One metric set — CSAT for ticket quality, NPS for loyalty, CES for effort — without three vendors.
Built-in JSM CSAT covers a narrow slice of that list. Generic tools (forms, email links, external survey platforms) cover the rest but pull feedback out of Atlassian.
How Myra fits the admin workflow
- Portal-embedded surveys so requesters rate the experience where they already work.
- Email surveys when the conversation left the portal.
- Embeddable widgets for status pages, knowledge bases, or any site that sits outside JSM.
- Jira Automation triggers so collection follows your resolution rules, not a manual send.
- Follow-up issues when scores are low, so negative feedback becomes a tracked action — not a spreadsheet row.
Why this beats “just enable CSAT”
Native CSAT is fine as a starting point. Admins usually hit its ceiling when they need:
- richer reporting than the default satisfaction view
- NPS or CES alongside CSAT
- surveys outside the portal
- closed-loop workflows when someone rates poorly
That is the gap Myra is built to fill while staying inside your Atlassian footprint.
Get started
Install Myra from the Atlassian Marketplace, connect it to your JSM project, and ship your first portal or email survey in minutes. Plans start free to try, then from $10 USD/month.