Support and CX leaders are often asked the same question in different words: Can one customer feedback platform support CSAT, CES, and NPS in one place?
Myra’s answer for Jira Service Management teams is yes — without parking scores in a separate CX stack your agents never open.
Three metrics, three jobs
| Metric | Question it answers | Typical JSM use |
|---|---|---|
| CSAT | Was this interaction satisfactory? | Post-resolution ticket surveys |
| NPS | Would you recommend us? | Relationship pulse for key customers or portals |
| CES | How hard was it to get help? | Effort on complex or high-volume request types |
Running them in three tools creates three truths. Leadership wants one narrative tied to service performance.
What CX leaders need from JSM feedback
- Coverage across channels — portal, email, and external touchpoints.
- Operational ownership — low scores become issues, not orphaned dashboard alerts.
- Reporting that survives audit — data remains in Jira with the ticket history.
- Room to grow — start with CSAT, add NPS and CES without a migration project.
Searches like nps jira service management or csat nps ces usually come from teams that already feel this fragmentation.
How Myra supports the CX stack inside Atlassian
Myra is the feedback layer for JSM:
- Collect CSAT, NPS, and CES with surveys that match each metric’s intent.
- Keep responses on Jira issues so CX and ops look at the same record.
- Use automation to sample the right moments (resolved tickets, VIP accounts, high-effort workflows).
- Surface live trust signals when you want satisfaction proof on portals or sites.
You still own the CX strategy. Myra keeps the measurement layer next to delivery.
Start with one metric — or all three
Many teams begin with CSAT on a single project, then add NPS or CES once response rates stabilize. Because everything stays in Jira, you are not rebuilding integrations each time the metric set expands.
Try Myra free on the Atlassian Marketplace and put CSAT, NPS, and CES on the same operational backbone.