Simplesat’s Jira integration embeds CSAT, NPS, and related surveys in JSM workflows and writes feedback back onto issues. It is a strong option if you already run Simplesat across Zendesk, Freshdesk, or other desks.
Myra solves a narrower problem on purpose: CSAT, NPS, and CES for Jira Service Management, with data that never leaves your Atlassian Cloud tenant.
Different product shapes
| Simplesat | Myra | |
|---|---|---|
| Primary product | Multi-helpdesk CX / survey platform | JSM-native feedback hub (Forge app) |
| Where scores “live” | Simplesat workspace + sync to Jira | Natively in Jira |
| Jira connection | Integration / Jira app panel | Built on Atlassian Forge |
| Typical delivery | Resolution emails, issue panel, tags/fields | Portal embeds, email, external widgets |
| Metrics | CSAT, CES, NPS, 5-star (+ broader CX toolkit) | CSAT, NPS, CES (+ custom surveys) |
| Best fit | Teams standardizing feedback across many tools | Teams standardized on JSM / Atlassian |
What Simplesat does well for Jira
From their Jira integration page, the loop is clear:
- Embed surveys in ticket-closure emails
- Show ratings on the issue via the Simplesat app
- Tag sentiment, sync custom fields, post internal notes
- Create follow-up tickets from negative feedback
- Aggregate reporting across helpdesks if you use more than Jira
If your CX stack is already Simplesat-centric, that multi-platform story is the point.
Where Myra is the better fit
Choose Myra when Jira is the system of record and you do not want a second feedback home:
- Data residency / Forge — responses stay in your Atlassian tenant; no external survey database as the source of truth.
- Portal-first collection — ask in the JSM customer portal while the experience is fresh, not only in email.
- External trust signals — live score badges on portals, docs, or marketing pages, still fed from Jira-native data.
- Jira Automation as the trigger layer — resolution, status, SLA events without webhook glue into another SaaS.
- Atlassian-only pricing — Marketplace plans aimed at JSM teams (free to try, from $10 USD/month), not a broad CX seat model.
Honest trade-offs
Pick Simplesat if you need one CX platform across many helpdesks, SMS/chat delivery outside Atlassian, agent leaderboards in Simplesat’s UI, or review-site routing (Google / Trustpilot) as a first-class workflow.
Pick Myra if the brief is: keep JSM surveys inside Atlassian, attach every score to the ticket, and act without exporting CX to another vendor.
Bottom line
Simplesat is a Jira integration into a broader feedback product. Myra is a JSM feedback app — portal, email, widgets, automation, and closed-loop follow-up — built so CSAT/NPS/CES never become a sidecar database.